Patient Information and Medical Records
At Ugly London Wellness, personal and medical information is collected to provide acupuncture, Chinese herbal medicine and other treatments.
Patients are sent a medical questionnaire by email before their initial consultation. Completed questionnaires are returned electronically, and relevant information is securely maintained within our appointment and patient management system, Acuity Scheduling, provided by Squarespace.
Electronic patient records may include medical histories, consultation notes, treatment details and relevant communications.
Patient information is treated confidentially, with appropriate measures taken to protect it against unauthorised access, loss or disclosure.
Clinical records are retained for a minimum of seven years following the last appointment, or longer where required by applicable legal, professional or insurance obligations.
Ugly London Wellness
Terms & Conditions
Last updated: 13 November 2026
Welcome to Ugly London Wellness. By booking an appointment, you acknowledge the following terms and conditions.
These terms help ensure appointments run smoothly and that all patients receive the appropriate time, care and attention.
1. Appointments and Bookings
Appointments for acupuncture, Chinese herbal medicine, cosmetic acupuncture and other treatments can be booked through our online booking system, Acuity Scheduling, or by contacting the clinic directly.
Please ensure that the contact information provided when booking is accurate.
New patients may be asked to complete a medical questionnaire before their first appointment.
2. Cancellation and Rescheduling Policy
We kindly request a minimum of 24 hours' notice if you need to cancel or reschedule your appointment.
Appointments cancelled or rescheduled with less than 24 hours' notice may incur a cancellation charge of up to 100% of the scheduled treatment fee, where this is a fair reflection of the loss incurred.
This also applies to missed appointments where no prior notice has been provided.
Medical Disclaimer
The information provided on this website is for general information and educational purposes only and is not intended to replace professional medical advice, diagnosis or treatment.
Acupuncture, Chinese herbal medicine and other complementary therapies are tailored to individual needs, and results may vary. No specific treatment outcomes can be guaranteed.
Patients are encouraged to consult their GP or appropriate healthcare professional regarding medical concerns and should not discontinue prescribed medication or medical treatment without professional advice.
Please inform your practitioner of any medical conditions, medications or changes to your health before receiving treatment.